We don't have any partners selling this charge point yet, where did you buy it?
In the UK we get this installed through various companies. I don't think there is a particular selling partner per se. Also the electrician who installed mine I believe ordered it directly through EO. I can ask him if it would make it easier.
Furthermore, from my experience the support at EO is very good and I would imagine they'd be happy to work with you guys
Our UK team is already in contact with them, and should be ready in few weeks! thanks for keeping us on our toes