Voters 8
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Low charge speed warning - Very usefull request !
- Planned
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Jan Hjørdie |
The Monta app is depended on a charger, and the charge plan is also very depended on the charge speed.
And you specify in the app the charge speed. Ex. 11 kwh (3 phase)
I suddenly had a incident with my Easee charger, that without any notifications, after a software updated changed the selection of phases when charging, from 3 to 1. So my charge speed was suddenly extremely low without any notice.
So for several days I could not understand why my charge did not complete, and spent way to much time talking to your support.
Since you know the default charge speed (11 kwh), and while it charge, you know the actual speed.
If you noticed a big speed difference, it would be extremely helpful if you could inform the user that something is wrong, the charge speed is way lower than expected and it might be the charger.
And you would have less support issues when this happens.
Another way to handle it could be the following:
When the smartcharge is set, and the chargeplan is set, you could also just try to charge 30 seconds, just to test the current speed. And if the speed also here are low, you could also notify me in the app.
I guess it's possible to get the possible charge speed in 30 seconds.
The good thing doing the quick charge speed test when the car is attached to the charger, the user is still awake
Activity Newest / Oldest
Tobias S
Hi Jan
Thanks for you input. Our charge point integration squad is currently working on providing a wider range of data regarding charging speed.
This means that we in the future can:
- Notify you if the speed is slower than expected
- Let you know if your (smart)charge took longer than planned because of lower avg. speed (in the charging summary)
- Show you the charge curve both during your charge and in the charging summary
- Show you how many phases was used for the charge and the speed of each phase.
It's in the works, but i don't have a current estimation of when it will be live. I will keep you updated here.
Tobias
Tobias S
Status changed to: Planned
Jan Hjørdie
This will also give fever support request for Monta